Oceanus Process

Assure America uses an insurance education process that begins with workers’ compensation as the starting point for most commercial insurance program analyses. Developed by Frank Pennachio and Susan Toussaint, the goal of the program is to provide consultative insurance services rather than the traditional transactional process that focuses on price, not quality. Workers compensation, seen primarily as transactional, is often a very technical and complicated insurance product that requires a specific set of agent skills and knowledge that is regularly overlooked in our industry.